Express Energy Resources
All Express Energy Plans
Plan Name
Company
Length
Price
Rate Stability
Most Recent Express Energy Reviews
Actually Not That Bad
To preface, all electric companies you'll work with in Houston are terrible. They will squeeze as much money out of you as possible and use very tricky tactics to run up your bill and bait and switch you into a bad deal. That said, Express was actually not that bad compared to others. They had very transparent pricing, they did warn me when my plan was up for renewal, and worked with me to get the best deal at renewal time. After moving out of state, the termination procedure was also uneventful, without complications or hidden fees. The only rocky part was in the beginning when they charged me a full month for like four days. Per the contract, they could technically do this, but I had specifically discussed this with a representative beforehand who told me that wouldn't happen. After much complaining, they did end up prorating the bill, probably because I had recorded the conversation with that representative, so they had to honor it. But other than that, a fairly pleasant experience. Your cost will go up after the intro period, but that's typical for any electric company, so just shop around and if you find something better, Express may match it without having to switch companies and deal with another sketchy provider. Customer service people were generally quite helpful. — Nick from Houston TX
Good Experience
Have been satisfied with all aspects of their plans and service. Would recommend them. — PTin BigD from Dallas TX
Perfect for me
Simple and easy is the way to go with the upfront, clear, and awesome rates. I have payed 37 bucks for each of the past two months, the month before them was a hot July. So yeah, this Express Energy is for real, I like saving money and I never use these companies for anything other than paying my electric bill. — Mike from Round Rock TX
4-5 Star Reviews: 3 (8%)
Actually Not That Bad
To preface, all electric companies you'll work with in Houston are terrible. They will squeeze as much money out of you as possible and use very tricky tactics to run up your bill and bait and switch you into a bad deal. That said, Express was actually not that bad compared to others. They had very transparent pricing, they did warn me when my plan was up for renewal, and worked with me to get the best deal at renewal time. After moving out of state, the termination procedure was also uneventful, without complications or hidden fees. The only rocky part was in the beginning when they charged me a full month for like four days. Per the contract, they could technically do this, but I had specifically discussed this with a representative beforehand who told me that wouldn't happen. After much complaining, they did end up prorating the bill, probably because I had recorded the conversation with that representative, so they had to honor it. But other than that, a fairly pleasant experience. Your cost will go up after the intro period, but that's typical for any electric company, so just shop around and if you find something better, Express may match it without having to switch companies and deal with another sketchy provider. Customer service people were generally quite helpful.
3-4 Star Reviews: 2 (6%)
First tier of customer support frustratingly unhelpful
Once I got to the second tier of support (the one that resides here in the USA) I was able to get the issues taken care of
2-3 Star Reviews: 2 (6%)
Horrible
They over charged and would only allow us to pay our account through auto draft. I get paid bi-weekly and it never fell on a pay week and wouldn't allow us to change to draft date.
1-2 Star Reviews: 30 (83%)
Shady practices and terrible customer service
No issues for the first year, then they strong armed me into renewing into a two-year contract by doubling the rate per kWH for a one-year contract (the two-year rate was only 150% the starter rate...) Then over a one-year period, I failed to meet the 1,000 kWH usage threshold when they inexplicably read my meter a day early (29 day cycle, when I would have met the usage threshold at 30 days). When I called to ask for a credit for the missed incentive they said they were unable to help because they are not responsible for reading the meter. Worth it for me to pay the early termination fee to get out of the contract with these shady crooks.
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